All sales are final
Me & Me does not accept returns or refunds on any product. Every item we sell — vibrators, wands, plugs, rings, blindfolds, ties, cuffs, lubes, cleaners, oils, candles, silk items, storage boxes and accessories — is intended for intimate, personal use. For the safety of our customers and to comply with hygiene standards, all sales are final once the order is placed and shipped.
This applies whether the packaging has been opened or not, and regardless of the reason (change of mind, wrong size, wrong colour, no longer needed, gift returned, etc.).
Damaged-on-delivery replacement (with proof)
The only exception is when a product arrives physically damaged in transit or is defective on first use. In these cases, we will send a free replacement of the same product, provided you follow the process below.
What counts as damaged / defective
- Outer courier box crushed and inner product visibly broken, torn or shattered.
- Product does not power on, does not charge, or does not function on first use.
- Manufacturing defect (e.g. tear in silicone, faulty seal on a lube bottle, cracked candle glass).
- Wrong item shipped that does not match your order.
Proof we need
Replacements are approved only when we can verify the damage. Please share all of the following when you raise the request:
- Unboxing video — a single, continuous video showing the sealed outer courier box being opened for the first time, right through to the damaged item. Uncut. This is our most important piece of evidence.
- Clear photos — of the damaged product, the packaging, and the shipping label on the outer box.
- Order number — as printed on your confirmation email.
- Report within 48 hours of delivery — requests after 48 hours cannot be honoured.
Without an unboxing video, we cannot process a replacement claim. This protects both of us against courier disputes and false claims.
How to raise a replacement request
- Email me@meandme.store within 48 hours of delivery with your order number, unboxing video, photos, and a short description of the issue.
- Our team reviews the evidence within 1 business day.
- If approved, we ship a free replacement of the same product to the original address. No returns of the damaged item are required — dispose of it responsibly at your end.
- If declined (missing evidence, damage clearly caused after use, tampering, etc.), we’ll write back explaining why.
What we cannot replace
- Products damaged after opening or during use.
- Products reported after 48 hours from delivery.
- Requests without an unboxing video and clear photos.
- Items where the safety seal has been broken and the complaint is about function that requires seal-broken use to verify (unless there is a clear manufacturing defect visible on the exterior).
- “Change of mind”, size, colour, or performance-preference reasons.
Cancellations before dispatch
If your order has not yet been dispatched from our warehouse, we can cancel it and refund the amount to the original payment method within 5–7 business days. Email us at me@meandme.store within 30 minutes of placing the order. Once the order has been packed or handed to the courier, cancellation is no longer possible.
Why this policy exists
Intimate wellness products come into direct contact with the body. Once sealed packaging is opened, it is not possible for anyone to re-sell, re-use, or safely process that item. Accepting returns on such products would compromise the hygiene, safety, and trust of every other customer we serve. This is standard practice for reputable intimate-wellness brands worldwide.
Questions?
We’re here to help. Write to me@meandme.store or call +91 78997 43477 (Mon–Sat, 10 AM – 7 PM IST) before ordering if you’d like clarification on any product.